The Village Tech Support

Having problems connecting to The Village? Check out our FAQs below prior to contacting our tech support team. 

How to Access The Village On Your Mobile Device

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Download The App

Start by downloading the heartbeat app on your mobile device. 

For Apple Phones: IOS App

For Android Phones: Google Play App

Select Existing Account

Once you have download the app, open the app and select Existing Account. 

Enter in Your Email Address

Add your email address and select next. 

Check Your Email

A code will be sent to your email address.

Once you receive it enter it back into the app. 

You Are All Set! 

You should have access to The Village! 

Didn't work?

Try using the code EE8J8B at the beginning of logging into the app. Then enter your eamil and follow the same process. 

Still having issues? 

Contact our support team by email to get extra help!